Write to info@homology-ks.com or call 0650 2802539. For urgent pipeline issues, we prefer the phone; for detailed error analyses, an email ticket with a log file is best.
We are directly available for research institutes, medical facilities, and clinical partners. Whether you have technical questions about the platform, project inquiries, or collaboration requests – our team in Schwechat is here for you.
Marcel-Heinrich-Ring 1
6370 Schwechat
Monday to Friday
09:00 – 17:00
Direct contacts for sequence data, pipelines, and platform questions – with clear response times.
Write to info@homology-ks.com or call 0650 2802539. For urgent pipeline issues, we prefer the phone; for detailed error analyses, an email ticket with a log file is best.
We answer standard requests within 24 hours on business days. For critical errors in sequence analysis, we prioritize your report and typically get back to you within 4 hours.
Yes, for ongoing research projects we provide a fixed bioinformatician as your contact. The assignment is made after project start and communicated to you by email.
Of course. Our experts advise you on more efficient pipelines, quality controls, and the integration of new analysis tools. Simply send a brief description of your workflow.
A compilation of the most common questions about data import, variant annotation, and API access can be found in the FAQ section. If your question is not answered there, please contact us directly.
Yes, we assist you with implementing pseudonymization, access controls, and documentation for your ethics committee. Get in touch – we are happy to advise you.
Briefly describe your research project – we will get back to you within two business days with an assessment of feasibility and a suitable pipeline.
You send us a short description of your research question and the approximate data size.
We check which analysis modules are relevant for your sequencing data and create a proposal.
After approval, we start processing and deliver the results in a structured report.